Refund policy
ONLY FOR RETURN AND REFUND QUERIES CALL ON THIS NUMBER - +91 82860 30126. NO OTHER QUERIES WILL BE ANSWERED ON THIS NUMBER.
Please courier the return parcel to the address below within 7 days of receiving the product. You will have to courier the parcel on your own. Once the parcel reaches us, our team will process your refund.
RETURN ADDRESS: Soulshine India 201, Bhoomi Plaza, V. S. Matkar Marg,Dadar West, Mumbai - 400028,Maharashtra, India.
MOB: +91 82860 30126
Thank you,
Team Soulshine India
We do not offer a reverse pick-up service for any returns.
Please note: Once we receive the returned product at our facility, it will take us up to 2 business days to process and initiate a refund. We will issue a refund to your given bank account number or scanner.
In case of returns, the product must be shipped back to us by the customer. Return shipping/courier charges will be borne by the customer and are non-refundable.
A parcel opening video is mandatory for any claims regarding damage, missing, or incorrect items.
EXCHANGE:
We do not have any exchange policy.
Items purchased from us are not eligible for exchange.
In case of defective or incorrect products, it is mandatory to upload relevant images.
It may take 24-48 hours for your request to be approved or rejected.
All items to be returned must be unused, unwashed, and in their original condition with all original tags and packaging intact. (Of course, in case you receive products in a damaged condition, we might request you to click pictures and share them with us for review.)
Soulshine India offers a refund on returns of online orders from our website. The total value of the returned products will be refunded to you in your bank account or scanner.
We do not offer returns on discounted products (on sale and otherwise). If you have an issue with a product you bought during a sale, please reach out to us.
SUPPORT & QUERIES:
For any concerns, you can connect with us via call at +91 82860 30126 (Mon – Saturday: 10:00 AM to 6:00 PM).
All queries will be solved between Monday–Saturday, 11:00 AM – 6:00 PM. All pending queries will be solved on priority the next day.
CANCELLATIONS:
Once an order is confirmed, we are unable to make any changes to the order. However, in case of an emergency, should you wish to cancel your order, please get in touch with our team to discuss the same.
CONTACT INFORMATION:
Phone: +91 82860 30126
Email: vatsalent.ecom@gmail.com
HOW TO HAND OVER A RETURN PARCEL:
All return items must be unused, unaltered, unwashed, and returned with original packaging and tags for hygiene reasons.
Garments and fabrics that don’t allow tagging can be returned without the tags.
Please make sure that the return items are packed securely and safely to prevent any loss or damage during transit.
If you have any additional questions, feel free to contact us on Instagram.
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This Website (or this Application): The property that enables the provision of the Service.
Owner (or We or Us): The natural person(s) or legal entity that provides this Website and/or the Service to Users (Soulshine India).
Product (or Service): Product (or Service) refers to the items provided by this Website as described on this Website.
User (or You): The natural person or legal entity that uses this Website.